These templates are a starting point for your communication. If you don't genuinely care about making your customers feel good, or don't want to treat them with empathy, no template will help you. Remember: read them, copy & paste them, and then adapt them to your own voice. You'll have much more success.
Dear [ Client ],
Thank you so much for contacting me and for your excitement about [ Typeface ]. Pleased to meet you!
Your project sounds [ upbeat adjective ]! Because the font would be used in/for [ end use ] you'll need an [ extended license type ]. I'd be happy to get you all set up; our licensing was designed to be very friendly for [ client type or end use ]. :)
[ Detail pricing & legal info, in plain English ]
If you have any questions about the license, pricing or anything else that may be on your mind, please don't hesitate to let me know.
When you're ready for an invoice, just say the word and I'll send one over to you asap.
Thanks again, [ Client ], I'm looking forward to collaborating together.