This detailed and easy-to-understand video by Hallmark Business Connections, explores 5 ways we can create a differentiated experience for our customers.
These essentials are:
1) Commit random acts of kindness
2) Check in with your customers
3) Offer a +1
4) Show your gratitude
5) Put yourself in your customers' shoes
By applying these essentials to your business, you can truly transform your customers' shopping experiences and, in the process, your brand reputation.